Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our company, products/services, policies, and more...

1. General Questions

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and PayPal.

Are your products safe for children?

We prioritize safety; our children's products meet safety standards. Parental supervision is advised for certain items.

2. Returns and Exchanges

What if I receive a damaged or defective product?

Contact us within 72 hours of receipt. We'll promptly resolve the issue with a replacement or refund. Please check our Refund Policy https://theavantagestore.com/policies/refund-policy.

What is your return policy?

Items are returnable within 30 days of purchase if unused, in original packaging, and in resalable condition.

How do I initiate a return?

To start a return, please contact our customer support team at returns@theavantagestore.com. They will guide you through the process. Please read our Refund Policy here https://theavantagestore.com/policies/refund-policy

What is your exchange policy?

We do offer exchanges for certain items. Please reach out to our customer support team for assistance with exchanges, and they will provide you with the necessary information. Please check our Refund Policy https://theavantagestore.com/policies/refund-policy.

How long does it take to process a refund?

Refunds are processed within 10 business days after receiving and inspecting the returned item.

How can I make changes to my order?

Contact customer support immediately for order changes. Once shipped, changes may not be possible.

Can I cancel my order?

You can cancel within 12 hours if the order hasn't shipped yet. Contact us for assistance.

Is the product I want in stock?

To check the availability of a product, visit the product page. If the product is out of stock, you'll see an option to receive notifications when it becomes available again.

What are the shipping costs?

Shipping costs vary depending on the product, its weight, and the destination. You can view the exact shipping cost during the checkout process.

What if my order is delayed?

While we strive to deliver orders on time, occasional delays may occur due to various factors. If your order is delayed, please contact our customer support team for assistance.

How long does shipping take?

Shipping times vary by location and product. Canada and US orders are generally processed within 8 - 12 business days.

Do you offer international shipping?

Yes, we offer both domestic and international shipping. Please note potential customs fees for international orders.

Can I track my order?

Yes, you'll receive an email with tracking information once your order is shipped.

I've lost my tracking number. What can I do?

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Stay updated by visiting our Sale and Promotions Page for current deals. https://theavantagestore.com/pages/sales-promotion.

How do I apply a coupon or promo code?

Applying a coupon or promo code is simple! Just enter the code during the checkout process in the designated field, and the discount will be applied to your order.

How is my personal information protected?

We take your privacy seriously. We use advanced encryption and security measures to protect your personal information. Learn more in our Privacy Policy. https://theavantagestore.com/policies/privacy-policy

Is my payment information secure?

Yes, your payment information is secure with us. We utilize industry-standard security protocols to safeguard your data during transactions.

How can I provide feedback or suggestions?

We welcome your feedback and suggestions. Feel free to share your ideas at customersupport@theavantagestore.com

How can I contact customer support?

Reach our customer support team at customersupport@theavantagestore.com for timely assistance.

If your inquiry remains unresolved, we kindly encourage you to reach out to us at customersupport@theavantagestore.com.

We will promptly respond to your message within a span of 24 hours.